Who We Are
Watershed – a short history
Watershed was established in 1997 by David Wakefield who sought to create a firm of specialist adjusters, offering the personal level of service and attention to detail which can get lost in larger companies. He established a team with the skills and dedication necessary to deliver a high quality handling and investigation service for liability claims. Focusing on professionalism and service we have maintained our high standards, and this is reflected in the longevity of our client base. The company has developed a reputation amongst insurers for delivering technical excellence combined with insightful reporting. We are often instructed by our clients to “take a second look” at cases where other adjusters have failed to secure the evidence necessary to make a realistic judgement on liability.
1997
Watershed is founded by David Wakefield
1998
Watershed gains ISO 9001 accreditation for its Quality Systems, which has been maintained ever since
1999
Our first motor manager joined Watershed bringing his vast experience of handling Motor Liability claims, fraud detection, and all third party claims, including Motor Insurance Bureau Investigations
2000
David Wakefield achieves Centre for Effective Dispute Resolution (CEDR) Accredited Mediator status
2001
Neil Courtman joins Watershed adding his wealth of experience of complex personal injury claims to the team
2005
Watershed shares owned by an insurance company were bought back, leaving the company wholly owned by directors and staff and ensuring our independence
2011
Watershed gains ISO 27001 accreditation for its Information Security Systems
